Rejseselskab bryder tavsheden: Betal IKKE
Hvis du er en af de mange rejsende med Detur i disse dage, så er der rigtig dårlige nyheder.
Efter at være gået i total flyverskjul har rejseselskabet nemlig endelig kommenteret de massive problemer, som deres kunder har været ramt af de seneste døgn.
Og det ser ikke godt ud.
I en skriftlig kommentar påstår Detur nemlig, at de har været udsat for et "svindelnummer".
Som SE og HØR kunne berette torsdag, er mange af Deturs kunder strandet på deres respektive feriedestinationer efter at have modtaget en fax-besked fra rejseselskabet om, at de har indstillet alle betalinger.
Dette betyder nemlig, at mange er blevet smidt ud af deres hotelværelser med beskeden om, at de selv skal betale værelserne, som de allerede har betalt for én gang gennem Detur.
Dokumentation: Det skriver Detur
Please find below the official statement:
The fax that seems to be in circulation regarding Detur regarding unpaid hotel rooms and requests that guest should pay directly to the hotel and get re-imbursement against receipt or invoice, is not sent by Detur.
It is clearly a falsification, which can be determined by:
• Mode of communicating: Fax is an outdated way of communication not used by Detur.
• Send information: A fax would contain information automatically generated showing from which number it has been sent and date and time it would have been sent.
It says that guests have to pay for the hotel to the hotel directly and then send the receipt to Detur for reimbursement, which is false and fraudulent.
The hotels where guests are currently staying has, according to our notes and records, been prepaid by Detur. Documentation of payment is verified and with Detur.
No guest should pay directly to the hotel for an already prepaid trip. The hotels have neither legal nor moral right to demand payment by the guests.
This is clearly a hoax and the case is with Turkish authorities and under investigation by both authorities and Detur to find the source.
Detur makes a new start
The last few years have meant turbulence and challenges beyond what is usual for the travel, transport and tourism industry. First a pandemic which put a lid globally on the travel and hospitality industry and then during the restart process; passport problems, problems at airports and at the destinations that have been closed for a long time and strikes at airlines and airports have made the road back longer and more difficult than anticipated and hoped for. The fact that there is now also an ongoing war in Europe that affects the economy with inflation and a weaker currency and energy shortages that cause the traveller base to fail, at the same time as costs for aviation fuel sharply increases, has meant that the business situation is troublesome and it leads to the need for a restart to ensure a healthy company.
Detur has therefore decided to review its operations to make a restart with recapitalisation of the company at the same time as a reorganization is carried out with, among other things, the introduction of improved and developed technology in order to better meet the future challenges in the best way.
As this means changes to the organization and in the organization's processes, production and operational activities will be temporarily paused for a period. The remainder of the 2022 charter season will be cancelled.
We regret the inconvenience and trouble this may cause the travellers whose trips now will not be operated. However, it is unfortunately necessary to create the organization required to be a strong and healthy company in the future.
We will share all the developments in the process and the new working model as soon as possible.
The management of Detur
Ifølge rejseselskabet er der dog altså tale om en fabrikeret og falsk fax-besked, som ikke er sendt af dem.
- De hoteller, vores gæster bor på, er forudbetalt af Detur, hvilket vi har dokumentation for, skriver de i deres skriftlige udtalelse og fortsætter:
- Ingen gæster bør betale hotellet direkte for en tur, de allerede har betalt for. Hotellerne har hverken juridisk eller moralsk ret til at kræve betaling fra gæsterne.
Aflyser ALT resten af året
Detur deler ingen information om, hvad de kunder, som allerede har betalt for at få lov til at forblive på deres hotelværelser, skal gøre.
De påstår dog, at de har været udsat for et regulært svindelnummer, og at de nu har kontaktet myndighederne i Tyrkiet for at komme til bunds i sagen.
I deres udtalelse deler Detur dog endnu en opsigtsvækkende melding.
De skriver nemlig videre, at de grundet de mange økonomiske udfordringer under coronapandemien har besluttet sig for at starte virksomheden om med en kapitalrekonstruktion.
Dette betyder, at rejseselskabet sættes på midlertidigt hold, og at alle rejser for resten af året vil blive aflyst.
- Vi er kede af den ulejlighed, det skaber for de kunder, som allerede har købt en rejse hos os, men som ikke kan komme afsted, men det er desværre en nødvendighed for os for at kunne genskabe en sund og stærk virksomhed i fremtiden.
Det har ikke været muligt for SE og HØR at få et interview med Detur, og det har derfor ikke været muligt at stille opfølgende spørgsmål på den chokerende melding fra dem.